Terms & Conditions



C & H Carpets & Flooring LTD aim to give you the best possible value and service at all times. The following Terms and Conditions will explain how we will deal with your order and you should read them carefully.


Your Order

If you have provided your own measurements, you are responsible for these being accurate and C & H Carpets & Flooring LTD accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the floorcovering is fitted. We would always recommend that you take advantage of our free measure and quotation service.


By accepting this quote, you agree to the products and colour choice as listed. Changes or mistakes will be the customer’s responsibility and could require addition charges to rectify.



While we try and get things right first time, occasionally things don’t go according to plan. Subject always to your statutory rights, if your floorcovering is not of satisfactory quality or is not fit for a purpose which was made known to us, we will replace any defective floorcovering and arrange for the defective floorcovering to be uplifted and disposed of. We cannot except liability for hidden cables and pipes, that have not been bought to our attention.


If there is a problem with the fitting which we arranged we will ask the fitter concerned to revisit your property in order for the fitter to carry out any necessary remedial works. If the original fitter is unable to attend within a reasonable amount of time we will send out our customer care fitter to complete works. If new material or accessories are required we will arrange for this to be completed at a time that works best for you.

This does not affect your statutory rights.


If you are acting other than as a consumer, all terms, conditions and warranties implied by law (other than the warranty as to title) are excluded. You must make your own decision as to whether the products you select are fit for their purpose, even if the purpose is made known to us. In these circumstances our liability is limited to the cost of replacing any defective product. No liability is accepted for any loss of rental income, inconvenience, distress, and inability to hire the room, loss of turnover, loss of profit or any indirect and/or consequential losses whatsoever.

This provision does not affect any liability we have for fraud or fraudulent misstatement or for personal injury arising out of our negligence.



Care Guides and product information


You confirm that you have read and understood the care guides and product information relating to the product you are purchasing. A care guide is available from the showroom, on request.

Product Guarantees


We are responsible for ensuring that the products we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees.


Our Pricing in detail


Clear Pricing


At C & H Carpets & Flooring LTD we want our customers to have confidence that they are getting the very best value on all our flooring. That's why we constantly check our prices against our competitors to make sure ours are competitively low.


Storage of Products

We will only keep products in our warehouse for a maximum of three months after the date of your order. This includes any part-fitted products. You must accept delivery of your products within this time. If not, you authorize us to dispose of your products with no liability on us. In the event that we agree to store your products for longer than three months, we will advise you of the charges for storage, and you agree to pay such charges in advance. Further, you accept that during the period in excess of three months, your products may be damaged and you accept full responsibility for such damage.


Fitting (Floorcoverings)

If you wish us to arrange for your floorcovering to be fitted, you appoint us as your agent to arrange the fitting of your product. Alternatively you may make any other arrangements for fitting the product yourself. Delivery of products can be arranged and a fee would be payable. We retain full responsibility for the products and services we supply.


Door trimming

Doors may need to be trimmed to allow clearance depending upon the depth of your chosen floorcovering. This is not part of the fitting work unless this has been specifically agreed. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. If you have fire doors, external doors or non-wood doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service which C & H Carpets & Flooring LTD will either carry out or arrange. We are also unable to remove, or arrange the removal of, any fire doors or external doors so arrangements must be made prior to the fitting date to avoid any delays.


Uplift and disposal

If you have opted for the ‘uplift and disposal’ service, the fitter, will remove your old flooring and all offcuts and packaging from your new flooring. Even if you have paid for the service, the fitter will only carry out this work if the floorcovering is not soiled and there is no health and safety risk to the fitter in respect of the product being uplifted. Your fitter will return the flooring removed to C & H Carpets & Flooring LTD for disposal. If you have decided not to opt for this service, it is your responsibility to uplift your existing flooring prior to your fitters’ arrival. If you would like to keep any offcuts, please advise your fitter upon arrival at your home.



All rooms must be clear of furniture on our fitter’s arrival and ready for floor laying. Moving of all furniture is the customer’s responsibility, unless otherwise pre-arranged in store with a surcharge payable and details added to the fitter’s worksheet. We are unable to disconnect cookers, dishwashers and washing machines, This work must be undertaken prior to our arrival.


Appointment times and dates

Fitting appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Time is not of the essence. We cannot accept liability for delayed arrival of the fitter.


Damage and scuff marks

Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. But longer may be required. Neither C & H Carpets & Flooring LTD nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.


Our flooring surveyor and subfloor preparation

We will only carry out and take responsibility for any free survey where the product to be installed is subsequently purchased from us.


If you have asked a C & H Carpets & Flooring LTD flooring surveyor to visit your premises and check the suitability of a particular product to be supplied by us for your flooring, the survey is limited to checking what is physically visible without lifting existing floor coverings. If you would like the entire subfloor checked, it is your responsibility to lift the existing floorcoverings prior to inspection. Following inspection, we will advise of any works that may be necessary prior to the installation of your product as revealed by the survey of the subfloor. If subfloor preparation is required, we will only fit the floor coverings on sub floors prepared by our employed flooring fitters, unless agreed otherwise in store.


If you elect to carry out any subfloor preparation works, it is your responsibility to ensure that the works are completed to an appropriate standard in accordance with the manufacturer’s instructions for the product(s) used and all relevant British Standards. You will need to provide the store arranging the fitting with evidence that this has been completed prior to the fitter attending to fit the floorcovering.

If our fitter is un happy with the sub floor on arrival to the property they will not fit the floor covering until this is rectified, you may also be charged an extra visit fee of £55.00.


If we are negligent in carrying out the survey resulting in damage to the floorcovering and the product is subsequently purchased from us, we will:

 Uplift the floorcovering

 Carry out any works which would have been identified had we not been negligent; and

 Re-lay the uplifted floorcovering (unless it has been damaged whilst being uplifted, in which case it will be replaced)


Quotations and fitting

All quotations and orders are on the basis that the subfloor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. We can carry out a free on site flooring survey (please see above). Any fitter recommended by us will fit the product on your subfloor as it is when he or she arrives to fit the floorcovering, unless you have asked us to arrange for any works to be carried out to your subfloor. If any damage is caused to the product as a result of your subfloor being inadequate, all costs associated with remedying the subfloor and replacing any product are solely your responsibility unless we carried out a survey, please see above.


After Sales Service

If you require any help or are not satisfied after you have made your purchase, please contact us. In the first instance this should be to the store which is fulfilling, or has fulfilled your order (in respect of floorcoverings). It is really important that you tell us if you are not satisfied as soon as possible to enable us to put things right for you quickly.



Please inspect the completed work with your fitter (please see the Fitting (Floorcoverings) section above for more details on the fitting process) before they leave. Your fitter should be able to address any issues which are identified. If a problem with the fitting manifests itself after the product has been fitted, please let the store who is arranging the fitting know if there are issues.



Payment is due within 7 days of invoice date. Overdue accounts are subject to a service charge of 4% above base rate.


Head Office


Unit 3 Evercreech Way, Walrow Industrial Estate, Highbridge, Somerset, TA9 4AR


Telephone: + 44 (0)1278 788643

Email: info@candhcarpets.co.uk

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© C&H Carpets & Flooring Ltd 2017  -  Company Number 6607424 | VAT Number 379342814  -  Privacy  -  Terms & Conditions

Head Office


Unit 3 Evercreech Way, Walrow Industrial Estate, Highbridge, Somerset, TA9 4AR


Telephone: + 44 (0)1278 788643

Email: info@candhcarpets.co.uk








Useful links


Contact us

Arrange measure

Store locations

Find us on social media:

Useful links


Contact us

Arrange measure

Store locations